Delivery Policy

Indoook Shipping Guide

Deliveries are available both within UAE & Internationally.

User will be able to view all applicable delivery charges at the checkout page prior to making the payment depending on the weight & location.

    Shipping Methods     Delivery Time (business days)    Carried by
Global Postal Service-No Tracking 15 - 30 National Postal Service
Global Postal Service-Tracking 10 - 18 National Postal Service
Global Expedited Postal 5 - 12 EMS or other specialized global e-commerce shipping couriers
Global Economy Express 4 - 10 SF Express
Global Expedited Express 3 - 7 Aramex, DHL, FedEx, and TNT
Local Standard 3 - 5 Local couriers

Global Postal Service - No Tracking

Global Postal Service - No Tracking is usually the most economical shipping method and typically carried by a national postal service. It charges by the actual package weight.

Additionally, it comes with no minimal charge per package; therefore, it is very suitable for small packages. The actual shipping time varies from country to country, but it may take somewhere from 15 - 30 business days (14 - 28 week days).

The major drawback of Global Postal Service - No Tracking is that it does not provide tracking. Hence, we don't recommend the usage of Global Postal Service - No Tracking for any order over 100 AED.

Global Postal Service - Tracking

Global Postal Service - Tracking is also carried out by a national postal service, but includes tracking capability. The couriers charge a fixed tracking fee per package, typically ranging from 5-15 AED.

Additionally, it varies from country to country and can take 10 - 18 business days (14 - 26 week days). We recommend the use of Global Postal Service - Tracking to improve your experience.

Global Expedited Postal

Global Expedited Postal Shipping takes 5 - 12 business days (8 - 12 week days), and generally it is provided by EMS or other specialized global e-commerce shipping couriers.

It is highly recommended to use for oversized packages or items with shipping restrictions; such as those containing liquids, batteries, powders or gels that cannot be shipped with expedited shipping.

To ensure fast delivery when you order 150 AED or more, we only recommend the usage of Global Expedited Postal and Global Expedited Express Shipping.

Global Economy Express

Global Economy Express is a new shipping method we are proud to offer to give you more options in shipping.

With tracking support and 4 - 10 business days (7 - 15 week days) delivery, Economic Express is faster than Postal Expedited, but cheaper than Express Expedited; Economic Express offers a middle option where speed and cost are balanced and peace of mind is guaranteed.

Global Expedited Express

Global Expedited Express Shipping is the fastest way to ship your product globally. It typically takes 3 - 7 business days(7 - 10 week days) to arrive and is carried by one of the following global express shipping companies: Aramex, DHL, FedEx, and TNT. We have very good discounted prices from the couriers to save money; we highly recommend the usage of Global Expedited Express Shipping for the best shopping experience.

The tracking for Global Expedited Express Shipping is far superior to those of its counterparts. It includes updates on every step of the way.

The only drawback of Global Expedited Express Shipping is that it comes with a minimal charge of 35-50 AED per package. Therefore, it would only be economical, if the order is at least USD 150 AED or more.

Important Tips for Global Expedited Express Shipping:

The shipping price increases when the weight exceeds the 500mg mark. In other words, if the order is 999mg, the shipping cost is the same as 501mg.

Additionally, all expedited deliveries require a signature upon arrival, and are not always suitable for P.O. Box Addresses. If a P.O. Box address is provided, we may contact the customer for an alternate address, an actual residence/place of business, to insure there are no delays during the delivery process.

Enjoy savings on shipping time and cost by following these tips!

Local Standard

We have warehouses in UAE, but unfortunately they do not carry all of our products. If an item can be shipped from one of these warehouses, it will say so on the product page above the "Add-To-Cart" button. Additionally, whenever we can use our warehouses to fulfill an order, it will display Local Standard on the check out page.