Cancellation Policy

How can I cancel my order

Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled.

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Please refer to the chart below as a reference to our cancellation policy:

Made-to-Order products

   Within 24 hours of payment confirmation*    24 hours after payment confirmation*
Full Refund 50% refund of the product price, full refund of the shipping price

 *When you receive an email entitled "Payment Confirmation for Order#_______ with Indoook.com", your payment has been confirmed.